Sample Questions: 99 Top Off
Question 1 of 5
An Operations Professional at a clearing member firm receives a written complaint from a customer of one of its introducing broker-dealers. Which statement is FALSE?
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The best answer is D. A clearing firm does not have the day-to-day relationship with the customer; the introducing firm does. It is the responsibility of the introducing firm to resolve the complaint. To insure that this happens, FINRA requires that a copy be sent to the introducing fully disclosed firm; a copy be sent to FINRA (this helps insure that the introducing firm does not ignore the complaint); and that the customer get written acknowledgment from the clearing firm of receipt of the complaint and that it has been forwarded to both the introducing firm and FINRA.