FAQs
General
When are your virtual classes held?
You will find the Pass Perfect virtual online classes schedule here. You can also contact our Support team at 1-800-777-7462 or via email to support@passperfect.com. We try to have a class for each series at least once a month.
How often do you update your materials?
We update our materials throughout the year to bring you the most up to date information as you prepare for your exams. At the end of every year, beginning in late October, we go through a thorough process of reviewing and updating our materials for each Series.
My scores are not where I’d like them to be, is there someone I can speak with to help me?
Our instructors are available to help answer any questions you may have and can also provide you with suggested study plans. Send an email to training@passperfect.com for content support.
How are you different from your competitors?
With over 30 years of experience, at Pass Perfect we teach you the concepts so that you understand the materials and the subjects. We continuously update our materials to bring you the most comprehensive and up to date information.
How does CeriFi ensure that its products and services are accessible to all learners?
One of our core values at CeriFi is for ALL learners to have the ability to access, fully participate in, and benefit from our products and services. We strive to continuously improve the overall experience and apply relevant accessibility standards. Our content is designed to maximize self-directed learning with an immersive learning experience through optimized accessibility: keyboard navigation, closed captioning, audio labels, alt text, enhanced coloring, added labels, and added contrast.
Purchases
I ordered the online program, but I’d like to add books or a class to my order, how do I do that?
Please call our Support team at 1-800-777-7462 to add any additional items to your order.
Account Access
How long will my Pass Perfect account be active?
Your account is valid for 7 months or until you pass your exam, whichever comes first.
I haven’t used my account in a while and I can’t log in?
Please call our Support team at 1-800-777-7462 or send an email to support@passperfect.com if you find that your account is frozen due to inactivity.
When will I find out how to log in to my virtual class?
If you are registered for one of our virtual classes, you will receive an email with the log in protocol 2 days prior to your class.
Support
How can I contact Support?
Pass Perfect customer support is available 8:00am-5:00pm ET, Monday-Friday. For assistance, please visit www.passperfect.com/support.
How can I reach an instructor?
Our instructors are available by sending an email to training@passperfect.com.